Legal documents

Refund policy

The “shopping-cart.shop” service, operated by AL MASHRAB WELTHANDEL GENERAL TRADING LLC, Company Address — Sharjah Media City, Sharjah, UAE, registration number 2542307 (hereinafter the “Service Administration”), delivers digital (virtual) products (hereinafter the “Goods”) to the Buyer at the email address supplied by the Buyer and/or to the Buyer's account on the Service, once payment confirmation has been received from the payment partner, payment agent, acquirer, or other payment infrastructure.

When using the Service, a Client — including a User or Seller who has been granted payment acceptance functionality, Acquiring, Terminals, or other payment instruments — acts as an agent within the limits of the actions entrusted to them, and is responsible for the accuracy of the information transmitted, the performance of obligations towards the Buyer, and compliance with applicable requirements when carrying out transactions.

The Buyer understands and agrees that certain categories of Goods — including but not limited to PIN codes, unique activation codes, prepaid cards, and other digital products — may not be subject to prompt and unconditional return to the Seller, because such Goods may have been compromised by the Buyer.

In such cases, in order to prevent infringement of the rights and interests of Buyers, funds received by the Seller from the sale of such Goods may be blocked on the Seller's personal account and made unavailable for withdrawal for a period of 7 (seven) to 30 (thirty) days, taking into account the Seller's verification level, the product category, the nature of the transaction, and the rules of the payment infrastructure.

Grounds on which a Buyer may raise a refund request include, in particular:

• the Goods do not match the information about them published by the Seller on the Service;
• the Goods do not work;
• the Goods have defects that affect their use in accordance with their purpose and description;
• funds were debited in error;
• a double charge occurred;
• other cases provided for by applicable law or by the rules of the payment infrastructure.

Where such grounds arise, the Buyer must:

1. Go to the page of the Service on which the Goods were purchased from the Seller.
2. Submit a request, review, or complaint about the Goods through the interface provided by the Service, setting out the substance of the complaint in detail.
3. Where necessary, correspond with the Seller through the Service's functionality or by another method provided by the Service, attaching supporting documents, images, and other materials.
4. If the Seller does not respond within 72 (seventy-two) hours of the complaint being sent, or if the Seller refuses to satisfy the Buyer's complaint, the Buyer may contact the Service Administration directly at support@shopping-cart.shop, providing their details, order information, the account/transaction number, and a description of the situation.
5. The Service Administration reviews a Buyer's request within up to 72 (seventy-two) hours of receipt, unless a longer period is required for additional verification.
6. If the Buyer's request is granted, and provided sufficient funds are available and there are legal and technical grounds for a refund, the Service Administration will issue the corresponding instruction to the payment partner, payment agent, acquirer, or other participant in the payment infrastructure to refund the Buyer within 5 (five) business days of the decision. The actual crediting time depends on the payment method and on the rules of the issuing bank, the payment system, and the acquirer.
7. If the Buyer's request is refused, or if there are insufficient funds for a refund, the Buyer may contact the relevant bank, payment system, acquirer, or other payment service through which payment was made. The Service Administration, acting on behalf of AL MASHRAB WELTHANDEL GENERAL TRADING LLC, Company Address — Sharjah Media City, Sharjah, UAE, registration number 2542307, may provide reasonable assistance within its competence by supplying information required to resolve the dispute.

Terms of service (public offer)

Preamble

This public offer (hereinafter the “Offer”) is a proposal by AL MASHRAB WELTHANDEL GENERAL TRADING LLC, Company Address — Sharjah Media City, Sharjah, UAE, registration number 2542307 (hereinafter the “Service Administration”), addressed to persons with legal capacity, to use the Service on the terms set out below.

The following terms are used for the purposes of this Offer:

• Service Administration — AL MASHRAB WELTHANDEL GENERAL TRADING LLC, Company Address — Sharjah Media City, Sharjah, UAE, registration number 2542307.
• Account — the personalised part of the Service that allows a User to interact with the Service Administration and to use the Service's functionality.
• Issuing bank — a licensed credit institution that issued the Card.
• Acquiring bank / Acquirer — a credit institution or other participant in the payment infrastructure that accepts and processes payments made with bank cards, payment terminals, online acquiring, and other electronic means of payment.
• Listing — an offer by a Seller, published on the Service and addressed to third parties, to enter into a transaction for goods, work, and/or services.
• Card — a bank card used by a User or Buyer to pay for goods, work, services, fees, or other payments on the Service or through the payment infrastructure connected to the Service.
• Client — a User, Seller, or other person using the Service's functionality, Acquiring, Terminals, or the Service's payment interfaces. In respect of transactions entrusted to the Client, or carried out by the Client using the Service's payment infrastructure, the Client acts as an agent within the powers granted.
• Buyer — a User who selects and/or pays for goods, work, and/or services through the Service.
• User — any person using the Service over the internet, to the extent permitted by the access rights granted to them.
• Seller — a person using the Service's functionality for commercial purposes by publishing Listings, selling goods, work, and/or services, and accepting payment using the payment infrastructure connected to the Service.
• Parties — the Service Administration and Users.
• Payment agent / Payment partner — a person who accepts, processes, withholds, distributes, and/or refunds funds in the interests of the Parties.
• Acquiring — the service of accepting payment using bank cards, payment terminals, online acquiring, QR payments, and other electronic means of payment, provided by an acquiring bank, payment partner, or other authorised participant in the payment infrastructure.
• Payment terminal / Terminal — a software, hardware, or electronic means of accepting payment, used to settle transactions with bank cards and other electronic means of payment.
• Applicable law — the system of legally binding sources of law, disregarding conflict-of-law rules and the practice of their application.
• Registration procedure — the actions required of a User to create an Account and/or obtain Seller status.
• Service — the set of audiovisual, software, and technical solutions published under the domain name shopping-cart.shop at https://shopping-cart.shop/, including the website, interfaces, personal accounts, payment modules, Terminals, acquiring infrastructure, and other components that enable interaction between Users, the publication of offers, and the acceptance and handling of payments.
• Ancillary services — services relating to the promotion, prioritisation, and highlighting of Listings, and other additional services of the Service.
• Services — the services of the Service Administration consisting of the provision of the Service's functionality, the hosting of offers, the organisation of interaction between Users, and the provision of the technical means to accept and handle payment for goods, work, and/or services, including through Acquiring and Terminals.

The Service Administration may publish other documents on the Service governing particular aspects of its use. Such documents form an integral part of this Offer where they expressly state so.

1. Acceptance of the Offer

1.1. The Offer is accepted in any of the following ways:

• by signing the Offer with a simple electronic signature, which may take the form of a one-time code sent to the User;
• by registering on the Service;
• by beginning to use the Service;
• by paying for Services or Ancillary services;
• by making an advance payment;
• by clicking “Buy”, “Pay”, “Confirm”, “Pay by card”, or any similar button;
• by using a Terminal, acquiring module, or other payment interface of the Service.

1.2. Acceptance of the Offer means that the User:

• has read the terms of the Offer in full;
• understands the content of all terms of the Offer;
• gives full, unconditional, and unreserved consent to all of its provisions.

1.3. From the moment of acceptance, the Offer becomes legally binding on the Parties.

1.4. The Service Administration may amend the text of the Offer at any time. A new version takes effect from the moment it is published on the Service, unless stated otherwise.

2. Subject of the Offer

2.1. The Offer governs how Users are granted access to the Service, including:

• publishing Listings;
• interaction between Users;
• accepting payment for goods, work, and/or services;
• the use of Acquiring;
• the use of Terminals;
• the handling of payment transactions;
• the provision of Ancillary services.

2.2. The Service may be used not only as an information platform, but also as technological infrastructure for accepting and handling payments, including through online acquiring, bank cards, payment terminals, QR payments, and other electronic means of payment available on the Service.

2.3. The Service Administration may engage Payment partners, payment agents, Acquirers, banks, processing organisations, and other third parties.

2.4. The Service Administration is not a party to the transaction between the Seller and the Buyer, unless expressly stated otherwise in the Service's interface or in a separate agreement. The Seller is solely responsible for supplying the goods and performing the work or services.

2.5. The Service Administration provides Users with the technical means to make and handle payments within the functionality available on the Service.

2.6. A Client who uses the Service's functionality to accept, handle, transmit, or confirm payments acts as an agent in respect of those actions, unless expressly provided otherwise by a separate agreement, by the Service's interface, or by the requirements of the payment infrastructure.

3. Obtaining Seller status

3.1. A User wishing to obtain Seller status must have legal capacity, provide the information and documents requested by the Service, and complete the Registration and/or verification procedure.

3.2. The Service Administration may carry out checks and request additional information, including for the purpose of enabling Acquiring, Terminals, and other payment instruments.

3.3. The Seller undertakes to use the Service, Terminals, and Acquiring only for lawful purposes and in accordance with applicable law.

4. Use of the Service, Acquiring, and Terminals

4.1. A Seller may be given the ability to accept payment using Acquiring, including through Terminals, payment forms, payment links, QR codes, and other technical solutions.

4.2. A Buyer may pay for goods, work, and services using the payment methods available on the Service or through the connected payment infrastructure.

4.3. Confirmation of a payment transaction by the Buyer constitutes their consent to the debiting of funds in the amount of that transaction, including any fees, provided those fees were disclosed to the Buyer before payment was confirmed.

4.4. A transaction is deemed initiated once the Buyer confirms the payment, and is deemed completed once confirmation has been received from the bank, Acquirer, Payment partner, or other payment infrastructure.

4.5. The Service Administration may impose technical, monetary, anti-fraud, and other limits on transactions.

4.6. Where there are indications of fraud, of a breach of the Service's rules, or of the requirements of a bank, Acquirer, payment system, or legislation, a transaction may be declined, suspended, or cancelled.

4.7. When using Acquiring, Terminals, and other payment instruments, the Client acts as an agent, must act in good faith, must transmit accurate information about the transaction, the goods or services, and the parties to the transaction, and must comply with the rules of the Service, of payment partners, of Acquirers, and with applicable law.

5. Price of Services and settlement procedure

5.1. The Service Administration may charge for Services, Ancillary services, and the use of Acquiring, Terminals, and other payment solutions, in amounts determined by its tariffs, the terms of the Service, and/or separate agreements.

5.2. Payment may be made by bank card, online acquiring, Terminals, payment links, QR codes, advance payments, and other methods available on the Service.

5.3. The distribution, withholding, reservation, and refund of funds may involve Payment partners, Acquirers, banks, and other participants in the payment infrastructure.

5.4. Crediting times depend on the rules of the relevant bank, Acquirer, payment system, payment agent, and other participants in the payment infrastructure.

5.5. Where Terminals and Acquiring are used, the Seller undertakes to comply with the requirements of the acquiring bank, the payment system, the Service Administration, and applicable law.

5.6. In respect of the acceptance, handling, distribution, withholding, or refund of funds, the Client acts as an agent within the limits of the actions entrusted to them, and bears independent responsibility for actions performed using the Service functionality granted to them.

6. Warranties

6.1. The Seller warrants that the information they provide is accurate, that the goods, work, and services they sell comply with legislation, that they are entitled to accept payment for the goods, work, and services they sell, and that they do not use the Service, Acquiring, or Terminals for unlawful purposes.

6.2. The Buyer warrants that they use a lawful means of payment, act in good faith, and do not carry out fraudulent or fictitious transactions.

6.3. In the event of a breach of these warranties, the Service Administration may restrict access to the Service, Acquiring, Terminals, or the Account, or unilaterally withdraw from performance of the Offer.

7. Liability

7.1. The Service Administration is not liable for the acts of banks, Acquirers, payment systems, payment agents, telecommunications operators, or other third parties; for the refusal of a transaction; for delays in crediting funds; for the Seller's performance of obligations towards the Buyer; or for indirect losses, lost profit, and other indirect consequences.

7.2. The Service is provided on an “as is” basis.

8. Personal data

8.1. The User consents to the processing of personal data by the Service Administration, Payment partners, Acquirers, and other engaged parties, to the extent necessary for registration, verification, the execution of payment transactions, the enabling of Acquiring and Terminals, fraud prevention, the handling of requests and refunds, and compliance with legal requirements.

9. Dispute resolution

9.1. Disputes are resolved out of court by submitting a complaint.

9.2. If a dispute is not settled, it is resolved in accordance with applicable law.

10. Legally significant communications

10.1. Legally significant communications may be sent through the Service's interface, by email, through messaging services, or by post.

10.2. The following email addresses are used for the Service Administration:

• support@shopping-cart.shop — for general enquiries;
• claims@shopping-cart.shop — for rights holder claims and enquiries from public authorities.

11. Final provisions

11.1. The Offer takes effect from the moment it is published on the Service and remains in force indefinitely until replaced by a new version.

11.2. Wherever this Offer refers to the Service Administration, this means AL MASHRAB WELTHANDEL GENERAL TRADING LLC, Company Address — Sharjah Media City, Sharjah, UAE, registration number 2542307.

Personal data processing policy

Privacy policy

This personal data processing policy (hereinafter the “Policy”) has been prepared by AL MASHRAB WELTHANDEL GENERAL TRADING LLC, Company Address — Sharjah Media City, Sharjah, UAE, registration number 2542307, acting as the Administration of the Service at https://shopping-cart.shop/.

In this Policy:

• Service Administration — AL MASHRAB WELTHANDEL GENERAL TRADING LLC, Company Address — Sharjah Media City, Sharjah, UAE, registration number 2542307;
• Client — a User, Seller, or other person using the Service's functionality, Acquiring, Terminals, or the Service's payment interfaces, and acting as an agent in respect of the actions entrusted to them;
• Service — the website and other technical solutions published at https://shopping-cart.shop/.

This Policy sets out the conditions for the collection, use, storage, transfer, and other processing of the personal data of Users of the Service.

1. General provisions

1.1. Use of the Service constitutes the User's consent to this Policy.

1.2. The Service Administration processes Users' personal data to the extent necessary for the operation of the Service, the performance of obligations, the processing of payments, the use of Acquiring and Terminals, the handling of requests, fraud prevention, and compliance with legal requirements. Where a Client uses the Service's functionality as an agent, personal data may also be processed in order to perform the agency actions entrusted to the Client, confirm transactions, interact with payment partners, and resolve disputes.

2. Purposes of processing

Personal data is processed, in particular, for the purposes of:

• performing obligations towards the User;
• registration and verification;
• arranging transactions between Users;
• enabling payments, Acquiring, Terminals, and other payment transactions;
• handling requests, complaints, and refunds;
• ensuring the security of the Service;
• fraud prevention;
• analysing and improving the operation of the Service.

3. Users' personal data

3.1. The Service Administration may process information supplied by the User, as well as technical data obtained automatically when the Service is used.

3.2. Processing may be carried out by automated and non-automated means.

3.3. When the Service is used, information may also be processed concerning payment transactions, device identifiers, cookies, IP addresses, browser parameters, Terminal data, and information required for the operation of Acquiring and anti-fraud checks.

4. Transfer of personal data

4.1. The Service Administration may transfer personal data to Payment partners, banks, Acquirers, payment agents, telecommunications operators, anti-fraud providers, and other parties where this is necessary for the operation of the Service, the execution of transactions, the handling of complaints and refunds, and compliance with legal requirements.

4.2. The Service Administration may transfer data to public authorities in the cases provided for by applicable law.

5. Protection measures

The Service Administration takes reasonable technical and organisational measures to protect Users' personal data against unlawful access, alteration, blocking, destruction, disclosure, and other unlawful acts.

6. Processing period

Personal data is processed for as long as is necessary to achieve the purposes of processing, or until consent is withdrawn, unless otherwise provided by applicable law or by a data retention obligation.

7. User enquiries

Users may send enquiries about the processing of personal data to: support@shopping-cart.shop.

Wherever this Policy refers to the Service Administration, this means AL MASHRAB WELTHANDEL GENERAL TRADING LLC, Company Address — Sharjah Media City, Sharjah, UAE, registration number 2542307.

Information for rights holders

This section is published by the Service Administration — AL MASHRAB WELTHANDEL GENERAL TRADING LLC, Company Address — Sharjah Media City, Sharjah, UAE, registration number 2542307 — in respect of the shopping-cart.shop service.

If an infringement of copyright and/or related rights is identified, a written notice should be sent to: claims@shopping-cart.shop.

So that the merits of the notice can be assessed and appropriate measures taken, the rights holder, their representative, or another authorised person should send a message with a subject line referring to the infringement of copyright and/or related rights, stating:

1. details of the rights holder or the person authorised by the rights holder:
   • for an individual — full name, identity document details, and contact information;
   • for a legal entity — name and contact information;
   • for a representative — a power of attorney or other document confirming their authority;
2. identification of the work in which rights are said to be infringed;
3. a link to the product, service, page, or material where the disputed content is published;
4. evidence of the rights held in the relevant work;
5. a statement that no permission has been given to use the disputed work;
6. consent to the processing of the personal data of the applicant and of any other persons named in the notice, where applicable.

If the information provided is insufficient, the applicant may be asked to supply further information.

Where sufficient information is provided, the Service Administration may request further explanation from the relevant User, seller, or other person who published the disputed content, and then decide whether to restrict access, remove the material, or reject the notice.

A response is sent to the email address given in the notice.

Notices are generally reviewed within 2 to 5 business days, although this may take longer during periods of high volume, where additional verification is required, or where further documents are requested.

Wherever this section refers to the Service Administration, this means AL MASHRAB WELTHANDEL GENERAL TRADING LLC, Company Address — Sharjah Media City, Sharjah, UAE, registration number 2542307.